Help Desk

YOUR HELP DESK PARTNER

Improve your IT Help Desk support provides the experience necessary to remotely support your company. With many support options ranging from Time and Materials to Unlimited (for a fixed cost), we have a model that supports your budget and needs. Our support engineering team will partner with you as your one-stop resource or provide the manpower and expertise needed to supplement your in-house IT staff.

The Improve Your IT Help Desk is staffed with professionals who are more experienced than the average entry-level “help desk” staff – they are expert network administrators who are not working from a troubleshooting script, but are using their real world experience and knowledge to get your staff working again as quickly as possible and with your productivity in mind. This team of dedicated support engineers has the breadth and depth of technical skills and knowledge to handle technical issues using our secure remote support tools.

Support via Phone, Email or Chat

Your start to a successful experience begins when we your request is submitted. With several ways to request support, we work on your schedule. At Improve Your IT, our skilled technicians immediately routes your support requests to the best matched resource for resolution.

Time is of the Essence

We know delays are frustrating, which is why we work to resolve your trouble tickets on the first call. In fact, the typical support desk call takes 15-30 minutes for our support engineer to resolve.

Onsite Resolution

Since some issues may not be possible for remote resolution, Improve Your IT has onsite service available as well. If it is determined, requested or necessary, Improve Your IT will dispatch a technician to resolve your issue onsite. Most Support Agreement options include Onsite Support as a standard component at no additional cost.

Based in Baltimore, Serving Anywhere

Improve Your IT Help Desk is local – not based overseas. Our team of remote support engineers is located throughout the Mid-Atlantic region. Clients tell us that communication is critical to a successful support experience. We know that one of the most frustrating parts about calling for help is not being understood or conversely, when the information being provided is not communicated clearly. We are dedicated to a quality client interaction with our end users.