Remote Support

Services

Improve Your IT is a Baltimore, MD based IT Service & Support company providing Managed IT services such as IT Outsourcing, Managed IT Services and IT Support to many companies in in the mid-Atlantic region.  We are proud to provide the superior IT services below in the following areas:

  • Maryland – BaltimoreColumbiaBethesdaRockvilleBel AirHunt ValleyAnnapolisFrederickHagerstown
  • Virginia – ArlingtonAlexandriaMcLeanChantilly
  • Washington, DC
  • Pennsylvania – YorkHarrisburgGettysburgPhiladelphia

Not sure what your needs are?  Not everything can be fixed with an out of the box solution and for that reason, our team of experts is here to work with you to create the right solution for your business.  From general questions about what hardware you have to assistance evaluating a new product or application, our team of experts is here for you.

Budget Planning

A benefit of Virtual CIO services is that you will gain an understanding of how your current IT budget is being spent and if your technology investments are working to your advantage. With these services, you can understand where spending improvements can be made and what costs can be streamlined or eliminated.

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Technology Road Map

Having a forward-thinking vision of where you want your business to be, as well as goals for immediate and future improvements, is essential to any successful organization. Virtual CIO services provide you with a technology plan that helps you identify specific IT solutions that will help you meet the short-term and long-term objectives of your business.

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IT Strategic Planning & Analysis

When you utilize Virtual CIO services, technicians will work closely with you to understand your business goals for every aspect of your company.  They will then develop technology initiatives and strategies to help you meet these goals.  Your team can also assist with creating all the policies and procedures your business needs.

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Technology Evaluation / Audit

The first step to adopting Virtual CIO services is for us to perform an inventory of your current IT systems.  This assessment allows us to:

  • Pinpoint any exposure or risk to potential lapses in security, data backup, power outages, and system downtime.
  • Outline a powerful and comprehensive line of defense for your specific network against even the most evasive and deadly computer viruses, hackers, and spam.
  • Recommend ways to speed up your entire computer network while possibly cutting costs on your Internet and e-mail service.
  • Create Initial Network Documentation to uncover what is “under the hood” of your infrastructure.
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Project Management

Large technology projects can get off-the-rails without a seasoned project management team at the helm. Many consulting services include a Project Management team to help keep your initiatives on track.

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Virtual CIO / CTO Services

Not big enough to hire a full time CIO or CTO?  Not sure how a CIO or CTO fits in your organization?  If you have critical technology needs or technology resources you cannot live without, then chances are you need a CIO / CTO to guide your technology team.  From assistance with budgets and planning, staff resource concerns to compliance auditing and even planning for mergers and acquisitions, our Virtual CIO Services team is always available for you.

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New to cloud services?  Not sure what difference is between, online, local, cloud and virtual?


Let Improve Your IT help navigate your business through the cloud…


Cloud computing is a network based computing model where shared resources (network, CPU, memory) and shared information are provided to computers on-demand.  Cloud computing and storage solutions provide users and businesses with numerous ways to access, store and process their data.  The secure cloud systems can be located in nearly any data center facility on the planet.  Either with a private cloud onsite, or a secure cloud service hosted by a third party, cloud computing enables convenient, on-demand access to shared, secure computing resources that can be rapidly provisioned or decommissioned with minimal administrative time.  Cloud services users can scale up as computing needs increase or scale down as demands decrease.  Some of the cloud services we offer are:eel free to delete it.

Cloud Backup Solutions

Cloud backup as a service is a method of backing up the data to a secondary unit on a server hosted by another service. Backup services include Microsoft 365, Google, Box.com and Dropbox. Services such as Microsoft 365 include data backup internally for only 93 days. Protect the data that is important to your organization.

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Microsoft Office 365

This is the flagship online product line offered by Microsoft.  It includes all the latest versions of Word, Excel, Outlook, PowerPoint, Access, OneNote and all other Microsoft Office tools that allow you to create, edit, and share from your Apple or iOS devices, your Android devices, or Windows desktop and phones with anyone, anywhere, any time.

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Exchange Online

Often referred to as “Hosted Exchange”, this product offers enterprise messaging & communication for 1 user or 1000 users.  It’s easier than ever to provide your users with the business email they need to stay productive.  Maintain control over your environment while gaining the advantage of hosting your email on Microsoft servers.

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Sharepoint Online

SharePoint Online delivers the powerful features of SharePoint without the associated overhead of managing the infrastructure on your own.  Safeguard your data by hosting it in geographically distributed data centers with premier disaster recovery capabilities and a team of experts monitoring the servers around the clock.

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Improve Your IT has been utilizing remote data center services for years and is pleased to extend the same great features and services to you. Experience the advanced security and 99.999% uptime of managed hosting solutions.  Data center services are the ideal option for companies who want to maintain control over their physical servers, while employing the services of an enterprise-class data center.
Guaranteed Protection From Data Loss
24x7x365 on-site monitoring by Baltimore based staffers and secure access to the building. Predictive monitoring identifies problems before service is impacted.

Zero Uncertainty

Redundant electric utility power feeds and 4 automatic cut-over diesel generators ensure complete power redundancy of all network services. The Baltimore facility includes multiple cooling systems, a 24-inch raised floor and advanced fire suppression systems.

Confidence In Your Local Experts

Our provider maintains complete authoritative and operational control over all facilities, working with engineers, electricians and architects to produce tailored solutions
for customers.

Eliminate Compliance Concerns

Our reliable data centers complement a variety of industry and government mandates including HIPAA, PCI DSS and SOX, supported by third-party SSAE 16/SOC attestation reports.

Free From Downtime and Single Points of Failure

Our reliable data centers complement a variety of industry and government mandates including HIPAA, PCI DSS and SOX, supported by third-party SSAE 16/SOC attestation reports.

All of our data center services include enhanced server and service monitoring as well as quarterly routine maintenance of any physical systems in our facility. 

All of our data center services include enhanced server and service monitoring as well as quarterly routine maintenance of any physical systems in our facility. 

Data Center Services Available:

Project Management Support on Your Terms

Technology projects come in a variety of sizes with varying levels of complexity. At Improve Your IT, we provide you with the project planning, implementation oversight, project management & support that best suits your needs. Our highly skilled technical experts work with you to handle the entire project or complement your in-house IT department for project success.  Our technical experts have direct experience in all manner of

technology projects, from small to large, such as:

  • Primary Business Relocation
  • Service Provider Change (Data, Voice, Wireless)
  • Migrations to and from Virtual Infrastructure (VMware, Hyper-V, VirtualBox, Xen)
  • Migrations to Cloud Services (Office365, Google Docs)
  • Exchange Server Upgrades & Migrations
  • SharePoint Server Upgrades & Migrations
  • Application & Web Development
  • Data Management
  • Compliance Audits (PCI, HIPAA, SAM, etc.)
  • Workstation & Server – Hardware & Software Upgrades
  • Network, Wi-fi & Firewall Upgrades

Leave Delays and Disruptions Off of the Project Schedule

Projects require a multidisciplinary technology department.  Many businesses simply cannot afford to divert their already busy technology resources or they realize that their in-house team does not have the full skill set needed to complete upcoming projects. Utilizing Improve Your IT’s Project Support Services, you are afforded the opportunity to enhance or supplement your technology staff on an as-needed basis.

You will appreciate the experience of an expert team that delivers thorough project management, minimal disruptions, maximum up-time and extensive testing before deploying the project to the live environment. Our proven project team is aware of the unique complexities of a project environment and is focused on your budget and productivity.

Project Management Support With a Vision of the Future

Your dedicated project management team will provide you the support to meet your needs today while optimizing your IT infrastructure for the future.  Your team will work along side you to develop scalable solutions, utilizing the best of what you have, the best of what you can afford and all with the future growth of your business in mind.

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Charm City PC, a child company of Improve Your IT provides IT Support to Residential Customers in Baltimore County. Charm City PC is located at the following address and takes walk in or call ahead clients. Click the button below to learn more. 


3615 E Joppa Rd

Suite 280

Baltimore, MD 21234

Business Hours 

Monday – Friday – 9AM to 5PM 

Saturday – CLOSED

Sunday – CLOSED

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Cloud Service Backup

Securely back up all data stored in Microsoft 365, Google Workspace, Box.com and Dropbox. Includes versatile pricing options such as total data usage and per user backups.

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Penetration Testing

Security can be complicated, but your tools don't need to be. Intruder is easy to use, simple to understand, and always on so you can fix vulnerabilities faster.

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Phishing Simulation

Protect your organization from cyber threats by educating your team with our engaging, interactive training platform.

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Phishing Training

As cyber threats grow more sophisticated and pervasive, traditional security awareness training falls short. We now have to educate the risks and best practices and convince users why it matters. Risks are always evolving and education is necessary. However, as the emerging workforce gets more tech savvy, cyber-apathy creeps into the workplace.

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The Improve Your I.T. secure wireless offerings allow for coverage no matter the size of your environment. Having the benefit of segmenting your corporate, guest student or other requested networks throughout all or part of your property enhances the user experience while also allowing for peace of mind allowing your organization to focus on your goals. 

Perfect for the following environments:

  • Office buildings
  • Home Office
  • Campgrounds
  • Amusement Parks
  • Marinas
  • Churches 
  • Schools
  • Apartment Complexes
  • And MORE!
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The Basics

Data centers are a growing cost center, eating budgets to satisfy the seemingly insatiable demand for more power, space, and cooling resources. Server hardware is not getting any cheaper either, but IT leadership is tasked with keeping up with the information demands of the business while simultaneously reducing costs.  Virtualization solutions have taken the industry by storm, consolidating multiple virtual systems on a single hardware platform while simultaneously simplifying management and administration. Improve Your IT’s leadership in this complex but essential niche has helped organizations of all shapes and sizes implement the right solution in a cost-effective, balanced manner.

Who Virtualization Works For

Virtualization technology is a valuable solution for companies of all sizes. Most companies are able to use virtualization services as a cost effective solution in various situations including new server deployment, server replacement, new company setup and more. Improve Your IT will customize a virtual solution for you that fits your budget and needs. If you are looking for a solution that does not include initial hardware or software costs, please visit our Network In A Box page.

Let us help you create your perfect virtual environment!  From a Virtual Desktop to a Virtual Server or an entire Virtual Office, we have a solution that fits both your budget and your needs.

Improve Your IT provides a range of voice services across the United States and Canada.  Our SIP Trunk service and Allworx VoIP PBX systems are designed to work together hand in hand.  Both are available individually.  Additional voice services such as Toll Free numbers, Virtual Forwarders and more are available upon request.

VoIP Telephone Systems (VoIP PBX)

Our Allworx IP PBX systems give you the luxury of choice in telephone technology supporting both analog and VoIP phones — in many combinations. That means you can adopt new technology all at once, or build up gradually, easily entering into the world of effortless communication.  Click the title above to read more about our VoIP phone systems.

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Hosted VoIP Telephone Systems

All the same great features of a traditional PBX, designed for Voice over IP, and hosted in our state of the art, highly redundant data center in downtown Baltimore.  Includes pro-active enhanced service monitoring and routine quarterly maintenance.  Click the title above to read more about our Hosted VoIP phone systems.

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SIP Trunking

Start saving today with high quality, feature rich voice service from Improve Your IT!  Improve Your IT offers high quality SIP Trunking service for business, multi-site applications, call centers , and custom plans for unique applications.  Click the title above to read more about SIP Trunk services.

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